Frequently Asked Questions

What kind of shipping methods do you offer?

We offer standard shipping for all orders. Standard shipping typically takes between 2-9 days. Some orders (depending on order contents or your region) may be eligible for expedited shipping. Expedited shipping takes 2-4 business days. If your order is eligible for expedited shipping you’ll see the option as a “Shipping Method” at checkout.

How much does shipping cost?

We offer free standard shipping on all U.S. orders over $75. Orders under $75 will be charged a shipping fee based on the size/weight of the items ordered.

Please note that expedited shipping is not available for all orders or regions. If your order is eligible for expedited shipping you’ll see the option as a “Shipping Method” at checkout.

International shipping varies by region but you will be provided a shipping fee at checkout.

When will my order ship?

Orders usually ship within 1-2 business days. If you've ordered a personalized or custom-made item, it may take a little longer to ship. 

Can I track my order?

You'll receive a tracking number via email as soon as your order has shipped. 

What is the Zuma Swim Satisfaction Guarantee?

We want you to be thrilled with your Zuma Swim products. If you have a problem with your order or product, just email us at support@zumaswim.com and we'll make it right.

Have a question that wasn’t answered? You can contact our support team at support@zumaswim.com.